Holly AI vs Luma Health 2026

Holly AI acts as an additional staff member that runs your patient communication workflows automatically, following the way your practice works, for practices of any size.

 
Holly AI
Luma Health
How Does It Work for My Practice?
Acts as an additional staff member that runs your front desk and patient communication workflows automatically, from the first interaction to the last, through conversational phone, SMS, and web interactions.
Works as an Operational AI platform that automates phone calls, scheduling, reminders, intake, and payments.
How Much Experience Do They Have in Healthcare AI?
9+ years pioneering AI for healthcare.
Launched its first AI products in 2024.
Will It Actually Reduce My Staff's Workload?
Takes over 80% of front desk tasks automatically, including calls, scheduling, appointment changes, follow-ups, no-show and cancellation recovery, patient information capture, and record updates, following the way your practice works. 
Reduces manual work across call answering, scheduling, reminders, intake, and missed appointment recovery.
How Does It Help Me Bring In More Patients?
Converts phone calls, website visitors, and organic Google searches into booked appointments automatically, 24/7.
Converts phone calls, website visitors, and organic Google searches into booked appointments automatically, 24/7.
How Does It Keep My Patients Engaged Between Visits?
Automatically collects financial, clinical, and demographic information when patients are most engaged. Sends conversational reminders, confirmations, and custom pre-appointment instructions by visit type, provider, and location.
Sends digital intake forms to collect patient information, automated reminders, and pre- and post-visit messaging.
Will It Help Me Keep My Schedule Full?
Keeps your calendar as full as possible by releasing unpaid appointments automatically, proactively rescheduling no-shows and cancellations, filling open slots from your waitlist, and recalling patients due for their next visit.
Reaches out to no-shows for rescheduling, fills cancellations from your waitlist and manages patient recalls.
Does It Help Me Collect Payments and Verify Insurance?
Captures patient and payment information upfront, validates insurance before the visit, and follows up on pending balances.
Supports insurance and ID capture, eligibility and verification, and patient payments.
What Is the Patient Experience Like?
Every call, text, and web inquiry is handled immediately through a natural, conversational interaction, around the clock.¹
Supports conversational AI across voice, SMS, and web chat, helping patients self-serve and complete supported workflows.
How Well Does It Know My Practice?
Offers 350+ ready-to-use healthcare operational rules across provider, visit type, location, insurance requirements, and specialty best practices.
Requires you to build and configure complex workflows using a self-serve Workflow Builder.
Does It Work With the EHR We Already Use?
Works directly inside your existing EHR with a bidirectional integration. Compatible across all EHRs.
Offers bidirectional integration with major EHRs.
How Fast and Easy Is It to Get Started?
Live in days. No new software to install, no staff training needed.
Live in weeks. Staff training and system configuration needed.
Can I Try It Before Committing?
Free pilot available. See results before you commit.
No free pilot available.
What Will It Cost My Practice?
Charges per appointment, regardless of how many interactions are needed to complete it. No setup or implementation fees.
Quote-based pricing. Setup, implementation or integration, fees may apply.

¹ Both Holly AI and Luma Health are HIPAA-compliant solutions with SOC 2 security controls.

Additional Value Holly AI Delivers

Automatic Release of Unpaid Appointments

Holly AI automatically frees up unpaid appointment slots so your schedule stays full.

Upfront Payment Info Capture

Holly AI collects payment information before the visit, so you can charge no-show fees and stop chasing balances.

Patient Feedback & Reputation Management

Holly AI collects valuable patient feedback after appointments and cancellations, and encourages your most satisfied patients to share a public review.

Average Results Across Practices Using Holly AI

80%

Front Desk Operations Automated

2%+

Operational Costs Reduction

4.5%

Incremental Revenue

8x

Average Return on Investment

Which Solution Is Right for Your Practice?

Holly AI

A fit for practices of all sizes looking for a solution to offload front desk work across the entire patient journey, following the way their practice works, and prefer to pilot it before committing.

Specialties: Behavioral Health, Orthopedics, OB/GYN, Family Medicine, Primary Care, Dermatology, Podiatry, Ophthalmology, Pain Management, and Pediatrics.
Luma Health

A fit for large health organizations looking for a configurable operational platform to automate patient access and engagement workflows at scale.

Specialties: Enterprise Health Systems, Regional and Rural Care, Multi-specialty Groups, Cardiology, and Gastroenterology.

Hear From Healthcare Leaders Using Holly AI

 

4.6 FTEs Workload Automated

 

$161K Incremental Revenue

 

33X Return on Investment

 

"We didn't want to dedicate one person's entire purpose at the front desk to just answering patients all day. Holly AI has made it easy for patients to schedule, cancel, and reschedule quickly. The voice feature is incredible. It sounds realistic and natural. People actually think Holly is a real person and confuse her with Sasha, our front desk person."

Dr. John Owner, MobilityDoc

See if Holly AI Is the Right Fit for Your Practice

 
 

Not sure yet? Our guide on evaluating AI patient engagement tools can help you decide.

Guide to Evaluate AI Patient Engagement Tools