Holly AI vs KLARA (MODMED PATIENT ENGAGEMENT) 2026

Holly AI runs routine front desk and patient communication workflows from start to finish, 24/7 across phone, SMS, and web, following your practice’s rules without staff intervention.

Throughout this comparison, Klara refers to ModMed Patient Engagement, powered by Klara.

 
Holly AI
Klara (ModMed Patient Engagement)
How Does It Work for My Practice?
Acts as an additional staff member, handling front desk and patient communication workflows automatically through natural conversations, 24/7, without staff intervention.
Automates messaging, self-service, reminders, and routing, while conversations and requests needing follow-up or action are routed to staff.
Will It Actually Reduce My Staff's Workload?
Automates 80%+ of front desk tasks, including calls, scheduling, appointment changes, reminders, no-show and cancellation recovery, info capture, forms, and recalls.
Reduces manual work through self-scheduling, reminders, intake, and routing, but staff still handle routed conversations and requests requiring human action.
Can It Handle Patient Phone Calls Automatically?
Yes. Holly AI handles calls through conversational voice 24/7 to schedule, reschedule, cancel, and answer questions without staff intervention. Patients can move from phone to text or web when preferred.
Converts calls into text conversations and transcribes voicemails. Staff can then manage or follow up on the resulting message thread digitally.
How Does It Handle Scheduling?
Patients schedule 24/7 through conversational phone or SMS, web, or Google, using current availability and your scheduling rules.
Patients self-schedule 24/7 via call-to-text, scheduling links, the Klara thread, or webchat, choosing from availability configured by appointment type and provider criteria.
Can It Adapt to the Way My Practice Schedules?
Uses 350+ operational rules to automate scheduling according to your practice's logic across providers, visit types, locations, insurance, and specialties.
For self-scheduling, practices configure availability, appointment types, and provider criteria, plus which appointments patients can book.
How Does It Help Me Bring In More Patients?
Converts phone calls, website visitors, and organic Google searches into booked appointments automatically, 24/7.
Captures prospective patients through webchat, call-to-text, and online self-scheduling.
How Does It Reschedule Patients and Recover Lost Appointments?
Proactively reschedules no-shows and cancellations without staff follow-up, recalls patients due for their next visit, and fills last-minute openings using your rules.
Automates reminders and no-show outreach with digital self-service, but requests needing follow-up are routed to staff for outreach and completion.
How Does It Keep My Patients Engaged Between Visits?
Automates reminders, pre/post-visit instructions, intake, insurance, payments, forms, broadcasts, reviews, and cancellation-reason capture through conversational interactions without staff intervention.
Supports digital intake and insurance collection, automated reminders, pre- and post-visit messages, broadcasts, surveys, and online reviews.
Does It Work With ModMed?
Yes. Holly AI is a certified ModMed partner with a bidirectional integration and also supports bidirectional integrations with multiple other EHRs.
Yes. Native within the ModMed ecosystem.
Is My Patient Data Safe and HIPAA Compliant?
Fully HIPAA & SOC 2 compliant.
HIPAA-compliant, with optional two-factor authentication available to patients.
Can I Try It Before Committing?
Yes. A 30-day free pilot is available so you can test Holly AI live and measure the impact before committing.
No free pilot is publicly advertised.
How Is Pricing Structured?
Charges per appointment, regardless of how many interactions are needed to complete it. No setup or implementation fees.
Standalone pricing for ModMed Patient Engagement is not publicly listed.

Additional Value Holly AI Delivers

Autonomous Front Desk Execution

Holly AI acts as an additional staff member that carries routine front desk workflows through completion, following your practice's own rules and know-how.

Fully Conversational AI Phone Calls

Holly AI talks naturally with patients over the phone to schedule, reschedule, cancel, and answer questions, with Phone-to-Text and Phone-to-Web also available.

Proactive Rescheduling & Recovery

Holly AI automatically follows up with cancellations and no-shows to get patients rebooked, recalls patients due for care, and fills last-minute openings from your waitlist.

Average Results Across Practices Using Holly AI

80%

Front Desk Operations Automated

2%+

Operational Costs Reduction

4.5%

Incremental Revenue

8x

Average Return on Investment

Which Platform Is Right for Your Practice?

Holly AI

A fit for practices looking to reduce manual front desk work by having routine calls, requests, confirmations, reminders, and no-show and cancellation rescheduling handled automatically, 24/7, without staff intervention, according to their existing scheduling rules and workflows.

Klara (ModMed Patient Engagement)

A fit for practices looking to digitize and centralize patient communication through messaging, self-scheduling, reminders, and digital intake, while staff continue to manage conversations and requests routed for follow-up or action.

Hear From Healthcare Leaders Using Holly AI

 

39% No-Show Rate Reduction

 

23K Staff Hours Automated

 

98% Patients Reached

 

“We have 32 office locations with 27 providers, averaging 1,500 phone calls every single day. Holly AI manages patients' everyday questions, scheduling, rescheduling, and cancellations so our front desk staff can manage all patients with crucial questions or patients who just need a little more assistance”. 

Kat Martin Call Center Manager Certified Dermatology Logo

Try Holly AI Free for 30 Days Before Switching

 Test live with your own workflows, rules, and patients for 30 days. Measure time saved, appointments recovered, new revenue, and decide. 

 
 

Not sure yet? Our guide on evaluating AI patient engagement tools can help you decide.

Guide to Evaluate AI Patient Engagement Tools