Holly AI vs Bonsai Health (ModMed Patient Retention) 2026

Holly AI automatically manages patient communication across the full patient journey, 24/7, from scheduling and reminders to proactive rescheduling, recalls, and missed appointment recovery.

Throughout this comparison, Bonsai Health refers to ModMed Patient Retention.

 
Holly AI
Bonsai Health (ModMed Patient Retention)
How Does It Work for My Practice?
Acts as an additional staff member that automates front desk and patient communication workflows, recovers no-shows and cancellations, recalls patients due for follow-up, and fills last-minute openings from your waitlist.
Works in the background to identify existing patients who should return to care, reaches them automatically, and schedules them into available appointments.
Will It Actually Reduce My Staff's Workload?
Automates 80%+ of front desk tasks, including calls, scheduling, appointment changes, reminders, no-show and cancellation recovery, info capture, forms, and recalls.
Reduces manual patient tracking and outreach by automatically identifying patients who need to return, reaching them, and getting them back on the schedule.
How Does It Recover No-Shows and Cancellations?
When an appointment is canceled or marked as a no-show, Holly AI proactively reaches out by SMS to reschedule using current availability and your scheduling rules.
Automatically identifies no-shows and cancellations, launches tailored SMS and email outreach, and schedules patients using real-time availability.
How Does It Handle Complex Rescheduling?
Applies 350+ operational rules across providers, appointment types, locations, and insurance requirements to find the right appointment for each patient.
Uses specialty logic to schedule patients into appropriate appointments.
How Does It Generate Appointments From Existing Patients?
Recalls patients due for their next appointment, reschedules no-shows and cancellations, and reaches eligible patients to fill openings from last-minute cancellations.
Continuously identifies patients due for follow-up, long-lapsed patients, no-shows, and cancellations, then reaches them by SMS and email to bring them back.
How Does It Help Me Bring In New Patients?
Converts phone calls, website visitors, and organic Google searches into appointments automatically, 24/7.
Primarily focuses on reactivating and retaining patients already in the practice's existing database.
Can It Fill Last-Minute Openings?
Yes. Automatically reaches eligible patients from your waitlist to fill newly available appointments.
Last-Minute Openings is currently listed as Coming Soon.
How Much of the Patient Journey Can It Automate?
Automates the broader patient journey: calls, scheduling, reminders, appointment changes, intake, insurance, payments, instructions, recovery, waitlists, and feedback.
Primarily automates existing-patient identification, reactivation, no-show and cancellation recovery, and return-to-care scheduling.
Does It Work With ModMed?
Yes. Holly AI is a certified ModMed partner with a bidirectional integration and also supports bidirectional integrations with multiple other EHRs.
Yes. It is offered by ModMed and syncs with ModMed Practice Management.
Is My Patient Data Safe and HIPAA Compliant?
Fully HIPAA & SOC 2 compliant.
HIPAA-compliant platform.
Can I Try It Before Committing?
Yes. A 30-day free pilot is available so you can test Holly AI live and measure the impact before committing.
No free pilot is publicly advertised.
How Is Pricing Structured?
Charges per appointment, regardless of how many interactions are needed to complete it. No setup or implementation fees.
Standalone pricing for ModMed Patient Retention is not publicly listed.

Additional Value Holly AI Delivers

Full Patient Journey Front Desk Automation

Holly AI automates front desk workflows across the patient journey, from calls and scheduling to reminders, appointment changes, intake, payments, and recalls.

Your Scheduling Rules, Automated

Holly AI automates scheduling with 350+ rules that follow your practice’s logic across providers, specialties, appointment types, and locations.

24/7 New Patient Access

Holly AI captures new patient demand across phone, SMS, web, and Google, answers routine questions, and books appointments automatically, 24/7.

Average Results Across Practices Using Holly AI

80%

Front Desk Operations Automated

2%+

Operational Costs Reduction

4.5%

Incremental Revenue

8x

Average Return on Investment

Which Platform Is Right for Your Practice?

Holly AI

A fit for practices looking to reduce manual front desk workload, recover missed appointments, and drive incremental revenue by proactively rescheduling missed patients and automating the broader patient journey, from scheduling and reminders to appointment changes and follow-up.

Bonsai Health (ModMed Patient Retention)

A fit for practices primarily focused on re-engaging existing patients and recovering revenue opportunities from no-shows, cancellations, and patients due for follow-up.

Hear From Healthcare Leaders Using Holly AI

 

39% No-Show Rate Reduction

 

8K Lost Appointments Recovered

 

98% Patients Reached

 

“We have 32 office locations with 27 providers, averaging 1,500 phone calls every single day. Holly AI manages patients' everyday questions, scheduling, rescheduling, and cancellations so our front desk staff can manage all patients with crucial questions or patients who just need a little more assistance”. 

Kat Martin Call Center Manager Certified Dermatology Logo

Try Holly AI Free for 30 Days Before Switching

Test live with your own workflows, rules, and patients for 30 days. Measure time saved, appointments recovered, new revenue, and decide.

 
 

Not sure yet? Our guide on evaluating AI patient engagement tools can help you decide.

Guide to Evaluate AI Patient Engagement Tools