US Junior Customer Success Manager

Role Overview:

We’re looking for a Junior Customer Success Manager to join our team! This role serves as the primary liaison between the company and its clients, connecting the whole delivery chain from sales responsibilities to ensuring customer satisfaction, retention, and growth. It is ideal for individuals who thrive in client-facing positions, enjoy problem-solving, and are eager to grow within Holly by Nimblr.

Responsibilities:

1. Deliver tailored product demos, convert qualified leads into trials and paying customers through clear, value-driven engagement.
2. Own and manage a portfolio of assigned clients from onboarding through the full customer lifecycle. Responsible for driving satisfaction, retention, and annual contract renewals by building strong relationships, identifying growth opportunities, and ensuring ongoing value delivery. Act as the primary point of contact, guiding clients from initial implementation to long-term success.
3. Provide proactive, high-quality account management by addressing client inquiries, resolving issues promptly, and sharing insights and best practices to drive success.
4. Track and analyze client metrics and records to assess client health, identify potential risks, and increase retention or growth opportunities.
5. Collaborate with members of the sales, operations, product, and implementation teams to improve client experience and optimize product adoption.
6. Coordinate with customer support to address and resolve client issues promptly.

What We’re Looking For: 

1. Full English proficiency is mandatory,  both spoken and written, to communicate clearly with U.S. customers.
2. Minimum of 2 years of professional experience in client-facing roles with accounts in the US (sales, customer experience, customer success, retention, Success, SDR and/or account management). 
3. Bachelor’s degree in Administration or Engineering, or a related field.
4. Strong communication and interpersonal skills. A “people’s person” capable of switching from easy chatter to more difficult conversations with clients.
5. Strong analytical mind who can convert metrics into action items (mandatory) - Will be evaluated on a practical test.
6. Passion for technology and creative problem-solving.
7. Must be comfortable leading meetings, selling via live demos, and speaking to US-based potential customers over the phone.
8. Valid U.S. visa and willingness to travel as needed.

Compensation and Benefits:

• Work-from-home.
• The chance to be a key player at a startup that’s growing fast and revolutionizing the healthcare space in the US.
• A competitive compensation package.
• An incredible international team of smart and supportive people.
• Salary range 25K - 32.5K MXN depending on experience.

Links and Resources:

1. Main Website
2. Success Case
3. Video Testimonial
4. Demo

How to Apply: 

If you're excited about this role and think you'd be a great fit, we’d love to hear from you! Fill out the following form (Applications will only be considered if submitted through this form).