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Status

Last Updated June 8, 2022 12:57 AM CST

Summary

All the appointment follow-ups and scheduling communication handled by Holly are active. All links are now operational. Any further updates will be published on this page.

Please refer to the list below to identify the status of each functionality.

If you have any questions please contact us at support@nimblr.ai To log in to your account please visit https://my.nimblr.ai

Current Status by Functionality

Self-Scheduling
  • Booking via conversational link: Working with both “.ai” and “.co” links
  • Booking via Web scheduler: Working with both “.ai” and “.co” links..
  • Booking via Phone: 100% Operational.
Appointments Follow-ups
  • Outbound Text: 100% Operational 
  • Outbound Calls: 100% Operational
  • No-shows: 100% Operational
  • Reputation management: 100% Operational

Admin Services

Historical

 

Jun 9, 2022

Solved - Outlook login to UI is now fully functional 
9:50 AM CST

 

Jun 8, 2022

Solved - Acuity login to UI is now fully functional.                                                                                                                                                                                                                2:15 PM CST

Solved - Booking links with nimblr.ai are working correctly now, and links with nimblr.co can still be used. Regarding the access to your Nimblr page, you may now login using either https://my.nimblr.ai or https://ui.nimblr.ai                                                                                                                                                                                                      9:10 AM CST

In progress - Working on login to the UI for acuity and outlook. Holly is working correctly for these users                                                                                                                  9:10 AM CST

Jun 7, 2022

Solved - ".ai" domain ownership is back. All workflows are reestablished for all users. All contact emails are 100% operational. Booking links for conversational and web scheduler remain temporarily with an alternative domain. Account login page temporarily remains as https://ui.nimblr.co/login
09:18 AM CST

Solved - Support email is 100% operational
04:06 AM CST

Jun 6, 2022

Solved - Unreachable conversations were re-processed. All follow-up workflows are now 100% operational.
09:57 PM CST

Incident - US accounts are experiencing false unreachable numbers for confirmations. The platform will re-process the data within the following 3 hours.
14:01 PM CST

In progress - Domain ownership. Confirmations, rescheduling, or cancellations are reestablished for all users. All booking links for conversational and web scheduler must be temporarily migrated to a new domain.
08:00 AM CST

Jun 5, 2022

In progress - Domain ownership. The service is reestablished for 100% of US and LATAM accounts. 
11:00 PM CST

In progress - Domain ownership. The service is reestablished for 30% of US and LATAM accounts. 
09:00 PM CST

In progress - Domain ownership. The issue was identified.
10:00 AM CST

Jun 4, 2022

Incident - Interruption of the service due to domain ownership. The expected downtime period is 12 hrs. Customers were experiencing troubles with the general functionality, including confirmations, rescheduling, or any interaction via web scheduler o conversational links, logging in, and preferences administration.
10:00 PM CST