Join our team

Are you an expat living in Mexico? Do you have a passion for technology and providing excellent customer service?

Join Holly.AI, a fast-growing healthtech scaleup revolutionizing how medical practices connect with patients. We're looking for motivated, customer-focused individuals to grow with us.

If this feels like a match, we want to hear from you.

US Senior Customer Success

Role Overview:

The Senior Customer Success is responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across their assigned book of business. The CSM plays a critical role in cultivating a best-in-class customer experience, retaining our customers, engaging our new trials, and expanding the usage of our product suite and services. The CSM is responsible for fostering deep relationships with their customers, understanding their business and needs, acting as a customer advocate, and delivering solutions to meet their challenges.

At Nimblr, we pride ourselves on our outstanding service. This position requires someone highly committed and organized with a positive, personable attitude and great leadership.

Responsibilities:

1. Lead and mentor a team of Customer Success Managers supporting clients across the US.
2. Own the customer journey post-sale, from onboarding and training to adoption, expansion (upsell or cross-sell), and renewal.
3. Be accountable for net dollar retention (NDR), churn reduction, and upsell/cross-sell growth across the US customer base.
4. Build and iterate on scalable customer success playbooks, processes, and tools to improve product adoption and engagement.
5. Serve as a strategic partner to key clients—building executive relationships, leading business reviews, and identifying opportunities for deeper value.
6. Act as the voice of the customer internally, partnering with Product, Sales, and Operations to translate feedback into product and service enhancements.
7. Regularly review and analyze account health, usage metrics, feature adoption, and support activity to identify at-risk accounts and implement win-back strategies.
8. Work closely with Sales and Marketing on common initiatives for both new and existing clients.

What We’re Looking For: 

1. Native English with excellent written and verbal communication skills.
2. Bachelor’s degree in Communications, Business, Marketing,  Engineering, or a related field.
3. 3+ years of experience in strategic or analytical roles within SaaS, with at least 2+ years leading or mentoring customer-facing teams.
4. Strong project management and prioritization skills—you can balance strategic thinking with hands-on execution.
5. Strong numerical analysis.—Comfortable using tools like Excel, Google Sheets, or other platforms to derive insights.
6. Familiarity with CRM and customer success tools (e.g., Salesforce, Gainsight, HubSpot).
7. Ability to engage senior stakeholders and translate business needs into actionable plans.
8. Experience in healthcare or healthtech is a strong plus.
9. Spanish proficiency is a plus, but not required.

Compensation and Benefits:

• Work-from-home.
• The chance to be a key player at a scaleup that’s growing fast and revolutionizing the healthcare space in the US.
• A competitive compensation package.
• An incredible international team of smart and supportive people.
• Monthly Salary range 3K - 4K USD depending on experience. + performance bonuses.

Links and Resources:

1. Main Website
2. Success Case
3. Video Testimonial
4. Demo

How to Apply: 

If you're excited about this role and think you'd be a great fit, we’d love to hear from you! Fill out the following form (Applications will only be considered if submitted through this form).